ADA / Title VI
Buffalo Area Transit System makes every effort to serve everyone with respect and dignity. We Follow ADA Title VI carefully and make every effort to be supportive and compliant.
WYDOT Operates its programs & Services without regard to Race, Color & National Origin, in accordance with Title VI of the 1964 Civil Rights Act. To find out more about our non discrimination obligations, or to file a complaint, or request this information in another language. Please Contact us at WYDOT Title VI Coordinator, 5300 Bishop Blvd, Cheyenne, WY 82009 Ph. (307) 777-4457 or email lisa.fresquez@wyo.gov
How to file a disability-related complaint or report abuse.
The Americans with Disabilities Act (ADA) protects your disability rights. Learn where to ask ADA-related questions and how to file a complaint about discrimination or abuse.
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WYDOT Office of Civil Rights
Title VI Coordinator
5300 Bishop Blvd.
Cheyenne, WY 82009
307-777-4457
BUFFALO SENIOR CENTER ADA Policy:
Reasonable Modification of Policies and Practices
Policy Statement
Buffalo Senior Center (BSC) is committed to ensuring that its transportation services are accessible to all individuals, including persons with disabilities. In accordance with 49 CFR § 37.169, BSC will make reasonable modifications to its policies, practices, and procedures when necessary to avoid discrimination on the basis of disability.
How to Request a Reasonable Modification
Any individual with a disability may request a reasonable modification to BSC policies or practices. Requests may be submitted: • In advance: By calling BSC at 307-684-9551 or emailing garylove@buffaloseniorcenter.com. Requests should be made at least 24 hours in advance when practicable. • At the time of service: Passengers may request modifications directly from the driver or dispatcher at the time of service. Passengers do not need to use the term 'reasonable modification.
Examples of Reasonable Modifications
Reasonable modifications may include, but are not limited to: • Allowing a passenger to board using a non-standard boarding procedure due to a physical limitation • Providing additional boarding time for passengers who need extra time to secure their mobility device • Permitting a personal care attendant to ride at no additional cost • Assisting a passenger to an interior location beyond the curb when the passenger cannot safely travel from the vehicle to a building entrance unassisted
Process for Responding to Requests
1. BSC staff receiving a modification request will assess whether the modification is reasonable and can be accommodated without fundamentally altering the nature of the service, posing a direct threat to health or safety, or creating an undue financial or administrative burden. 2. If a modification is approved, BSC staff will document the request and ensure the modification is provided. 3. If a modification is denied, BSC will notify the requesting individual and provide an explanation. The individual may file a complaint using BSC's ADA complaint procedure.
Operator Training
All vehicle operators and front-line staff will receive training on this policy as part of their initial orientation and annually thereafter. Training will emphasize that passengers need not use
File A Complaint
If you have experienced discrimination because of your disability, you can file a complaint with the government. Use this chart to find the right agency and the process for filing your complaint.
If you or someone you know who is disabled has experienced abuse, report it to your state social services agency.
No Show Rides
Buffalo Area Transit System passengers who have no-shows equal to or greater than 25% of the scheduled trips in a thirty (30) day period will be provided a written warning. In order to be subject to a warning or suspension, a passenger must have booked a minimum of three (3) trips or more in a calendar month. Example: If a passenger books five (5) trips and no-shows 25% of the time, they will be in violation of the no-show policy and subject to the progressive corrective action plan.
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A passenger will be subject to the progressive corrective action plan only if both the minimum number
of trips booked and the minimum number of no-shows are reached during a calendar month. All
suspension periods will begin on a Monday.
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The length of a passenger’s suspension will adhere to the progressive corrective action plan described as followed:
First violation in a rolling 12-month period: Verbal Warning
Second violation in a rolling 12-month period: Final Warning Letter
Third violation in a rolling 12-month period: 7 days
Fourth violation in a rolling 12-month period: 14 days
Fifth violation in a rolling 12-month period: 21 days
Sixth and subsequent violations in a rolling 12-month period: 30 days
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All penalties imposed under this policy are first subject to an appeals process (see Suspension Appeals Process). Before any suspension, the potentially affected individual will receive written notice that transportation service will be suspended beginning fourteen (14) days from the date of notice. The individual will receive a copy of the appeals process that details passenger rights in this situation. The written notice of suspension will contain instructions and materials necessary to challenge or appeal the
suspension decision. BATS Transit will continue to serve passengers appealing pending suspensions until all appeals have been settled. For passengers who do not choose to appeal, suspensions will commence on the date specified in the written notice.
Subscription/Standing Order reservations may be denied upon a second suspension in any consecutive 12-month period. Privileges may be reinstated without guarantee of the original subscription/standing order.
At no time will BATS Transit require, charge, or bill a passenger when they violate the No Show policy for the passenger trip or any penalties.”